1. Overview Lepakshi offers authentic handcrafted products created by skilled artisans. Considering the handcrafted and artisanal nature of these products, Lepakshi follows a replacement-first approach, with refunds being offered only in specific and exceptional circumstances. 

2. Eligibility for Returns 

A return or replacement request may be raised only in the following cases: 

• Product received in damaged condition 

• Manufacturing defect 

• Incorrect product delivered 

Requests must be raised within 7 days from the date of delivery along with clear photo or video evidence supporting the claim. 

Customers are advised to record unboxing photos or videos at the time of delivery to document any package tampering or transit damage. Such evidence may be required to process return or replacement requests. 

3. Handcrafted Nature Disclaimer 

Handcrafted products may exhibit minor variations in colour, texture, finish, or dimensions. Such natural variations are inherent to handcrafted items and shall not be considered defects. 

4. Replacement Policy (Primary Resolution) 

Eligible products will be replaced at no additional cost after verification. 

Replacement will be initiated within 5–7 working days after approval. 

If the same product is unavailable, Lepakshi may, at its discretion, offer: 

• A suitable alternative product, or 

• A refund, subject to the Refund Policy below. 

5. Refund Policy (Conditional) 

Refunds are not the default resolution and may be approved only when replacement is not feasible due to reasons such as product unavailability or exceptional operational circumstances. 

Approved refunds: 

• Will be processed to the original mode of payment 

• May take 7–10 working days 

• Will exclude shipping charges, convenience fees, customs duties, and taxes, unless otherwise specified 

Refund amounts, if approved, may be partially adjusted based on the condition of the returned product upon inspection. 

6. Non-Returnable & Non-Refundable Items 

The following items are not eligible for return or refund: 

• Custom-made or made-to-order products 

• Products purchased during sales, exhibitions, festivals, or promotional offers 

• Bulk, corporate, or institutional orders unless explicitly agreed in writing 

• Products damaged due to misuse, negligence, or improper handling 

• Requests based on change of mind or personal preference 
  

7. Condition of Returned Products 

Returned products must: 

• Be unused, unaltered, and in original condition 

• Be returned in original packaging with all tags, labels, invoices, and certificates intact 

• Be properly packed to prevent damage during transit 

• Pass Lepakshi’s quality inspection upon receipt 

Products that have been used, altered, or tampered with shall not be eligible for replacement or refund. 

All return and refund requests are subject to verification and inspection. If a claim is found to be invalid or unsupported, Lepakshi reserves the right to reject the request or deduct applicable shipping and handling costs from the refund amount. 

8. Shipping & Return Logistics 

For verified defects or incorrect delivery within India, return shipping may be borne by Lepakshi. 

In all other cases, return shipping costs shall be borne by the customer. 

Lepakshi will arrange return pickup for verified defects where feasible; otherwise, customers may be requested to self-ship. 

Return pickup attempts, where arranged by Lepakshi, shall be subject to standard logistics partner delivery attempt policies. 

The above is hybrid approach, need confirmation whether Lepakshi will arrange return pickup, or Will customers be required to self-ship the products? 

9. International Orders 

International orders are not applicable at this time, as international shipping is currently not available. 

This section shall become applicable only when international shipping is enabled and shall be updated accordingly on the Website. 

10. Bulk & Institutional Orders 

Bulk, corporate, or institutional orders are governed by separate commercial terms and may not be eligible for standard returns or cancellations unless explicitly agreed in writing. 

11. Order Cancellations 

• Orders may be cancelled before dispatch or within 12 hours of placement, whichever is earlier. 

• Once dispatched, cancellation requests will be treated under this Returns & Refunds Policy. 
  

12. Excessive Returns Safeguard 

Lepakshi reserves the right to limit, suspend, or refuse return requests from customer accounts that exhibit abnormal or excessive return behaviour, as determined through internal review. 

13. Force Majeure 

Timelines for replacement, refund, or logistics may be impacted due to unforeseen circumstances beyond Lepakshi’s control, including but not limited to natural calamities, logistics disruptions, strikes, regulatory delays, or force majeure events. 

14. Dispute Reporting 

Any disputes related to orders, returns, or refunds must be reported within the applicable return window from the date of delivery. 

15. Customer Support & Contact Information 

For return, replacement, refund requests, or any queries related to this policy, customers may contact Lepakshi through the following channels: 

• Customer Support Email: [email protected] 

• Customer Support Phone Number: [1800-XXX-XXXX] 

• Support Availability (Days & Timings): Mon–Fri, 10:00 AM – 6:00 PM 

Requests must reference the Order ID and include relevant supporting details. 

16. Final Authority 

Lepakshi reserves the right to: 

• Verify all return and refund requests 

• Accept or reject claims based on inspection and verification 

• Modify this policy at any time without prior notice